Multi Inventory - Sales Orders - Create a Return Authorisation and specify a Location to return stock to

In Zedonk a Return Authorisation is created from a Delivery Note. If you have the Multi-Location feature enabled and you decide to accept the return and bring it back to your stock, you will need to specify to which location you want to return stock.

#Find the Sales Order and click [OT] to access the Order Tracker

The Order Tracker is where you see all the documents related to a specific Sales Order.

#Click the action button next to the DN number and click [Add Return Authorisation]

#The screen will populate with details from the Sales Order

CUSTOMER: Customer Primary Address.

SHIP FROM: Customer Delivery Address from the Delivery Note.

SHIP TO: 'Returns Ship To Address' set into Settings > Company Details

CONTACT INFORMATION: Customer contact from the Delivery Note.

SHIPPER and SHIPPING TERMS: Blank. For you to fill.

Complete any other missing information you need on the Return Authorisation.

#The Products tab shows the products from the Sales Order, populate with the quantities you want to authorise for return

You have the option to add COMMENTS on each line.

#Tick the Received Quantities & Back to Stock box to accept the return and bring it back to stock. Enter the values of Received and Back to Stock for each returned product/size.

#When quantities are entered in Back to Stock fields, you will need to specify the Location to return stock to in the [Return To] tab

#Enter the values of returned stock in appropriate Locations fields

#[Save] and [OT] or [Close] to go back to the Order Tracker

#The Return Authorisation line now shows in the Order Tracker

[Actions > Print] to export the document to PDF

[Envelope Icon] to email the document directly from Zedonk

You can email the document to your CUSTOMER to go with the returned goods.