Important: The JOOR Connector is an optional add-on. If you cannot access it from the Connectors page and would like more information please contact our Client Success Team.
Only orders that have been approved in Joor will be available for import into Zedonk. Once every hour JOOR will generate a file with all orders approved in the last hour. You have to click on CONNECTORS > IMPORT to bring in the approved order file from Joor.
This is how orders will be displayed in Joor:
Go to Connectors > Actions > click on 'Orders - Import'
Depending on your connector Settings, Orders might be created in Zedonk as unapproved. Open and approve them if needed.
Tip: To search for a Joor order number you can use the Select/Move/Filter function and paste the JOOR order number in the Order Reference field. To search across multiple seasons remove the season filter.
Important: Each time you export an order from Joor it will create a NEW order in Zedonk. You cannot send updated orders. To update an order, delete the original one in Zedonk and re-export from Joor. A new, revised, order will be created
Monitor the import history and potential errors in the Connector Activity.
You can capture sales orders from more than one season in Joor. If you want the sales orders to be imported to the correct season in Zedonk please ensure the season names match between systems i.e. both systems should say 'AUTUMN/WINTER 24', not 'AW24' in Zedonk and 'AUTUMN/WINTER 24' in Joor. In Joor, your Line Sheet will specify the season name. If any of the seasons do not match between the systems - all sales orders from those seasons will go through to the season selected in your Joor Connector Settings (Import Order Season field).