You may occasionally encounter error messages when exporting data from Zedonk and importing orders from JOOR.
Important: The JOOR Connector is an optional add-on. If you cannot access it from the Connectors page and would like more information please contact our Client Success Team.
➡️ Exporting from Zedonk to JOOR
Once you have populated your catalogue in the Connector, triggered the Products Export action, and synchronised products in JOOR, you may receive an error log from JOOR. Once you have made changes, trigger another Product Export.
Error: upc is required
The barcode numbers haven't been assigned to your products in Zedonk. These are mandatory for the integration to work successfully, please assign barcode numbers to products in the JOOR catalogue on Zedonk (Barcodes - Overview) and re-export the product data.
Errors: Wholesale_price must match for style, Suggested_retail_price must match for style
Different wholesale prices are assigned to the same style. WSP and RRP prices must match the style across all colours for the season you selected in the JOOR Connector's Settings.
Check the Catalogue in the JOOR Connector to review which colours from the same style are included (remove the unnecessary ones if needed), then go to Product Costings > Price List (ensure you are working in the season that is selected to export products in the JOOR Connector's Settings) and amend the prices to match across all colours.
If you are working with the carryover products, ensure that any colours that are not visible in the season you are exporting from are removed from the Catalogue in the JOOR Connector.
Errors: Style_silhouette must match for style, Style_category_2 must match for style
The same style is assigned to different subcategories in the JOOR Connector's Catalogue. All styles must be assigned to the same subcategory.
Error: Style_description must match for style
All colours within the same style must have the same description. The description is defined under the Description field in Zedonk > Product Costings > General Details.
⬅️ Importing from JOOR to Zedonk
Tip: Only approved orders in JOOR will be exported to Zedonk.
Orders are not imported to Zedonk
Go to Connector > Joor > Activity to review the import job. Expand the details if you encounter any errors. You will see the reason the order hasn't imported.
Error Code C201 - one of the customer detail fields includes a special/prohibited character or exceed the character limit. Please review in JOOR, amend and re-export to Zedonk.
Error Failed to Fetch Customer [Account Number: xxxx] - Thus Order [Order Ref: xxxx] - Has Not Been Created - ensure that the Account Number in JOOR matches the Account Code in Zedonk. If the Account Code doesn't exist in Zedonk, the Connector cannot identify which customer the order belongs to. After you update the Account Code in Zedonk or create missing customers, re-export the missing orders from JOOR to Zedonk.
Orders are imported to the wrong season in Zedonk
You can capture sales orders from more than one season in Joor. If you want the sales orders to be imported to the correct season in Zedonk please ensure the season names match between systems i.e. both systems should say 'AUTUMN/WINTER 24', not 'AW24' in Zedonk and 'AUTUMN/WINTER 24' in Joor. In Joor, your Line Sheet will specify the season name. If any of the seasons do not match between the systems - all sales orders from those seasons will go through to the season selected in your Joor Connector Settings (Import Order Season field).
Each time you export an order from Joor it will create a NEW order in Zedonk. You cannot send updated orders. To update an order, delete the original one in Zedonk and re-export from Joor. A new, revised, order will be created