Now that your products are created and your stock received, let's send to your Customers.
Warning: Zedonk is used exclusively for fulfilling wholesale (B2B) orders. E-commerce (Shopify) orders will be managed through a direct integration between e-commerce (Shopify) and your Warehouse Management System (WMS). Inventory in Zedonk will be kept accurate via the e-commerce (Shopify) integration, which accounts for stock changes resulting from e-commerce orders and refunds.
Pick Ticket send
Once you've created a Pick Ticket using the Stock Allocation module or manually, adding everything you want to ship, navigate to the Grid or OT view. A Send button will be present on any Pick Tickets. Hit that Send button and the warehouse will receive your order shortly.
A green ✓ 'Sent' button lets you know it was successful.
If you see X Error, check your Connector Activity for more details
Important: Only Pick Tickets can be sent to your warehouse. You cannot send a Delivery Note document to your warehouse.
Pack Confirmation
Once picked and packed by the warehouse, they'll send us an update with final quantities, weight and dimensions of the your order. Zedonk will convert your Pick Ticket to a Delivery Note (DN), adding any relevant details to the DN.
Note: This step not included in every warehouse integration, see Specifics for more details on your warehouse
See Alerts to stay informed
Dispatch Confirmation
When your order has left the warehouse, we'll get another update. Marking your DN as shipped and grabbing the Tracking Number if provided.
Note: See Alerts to stay informed
If you notice any expected data missing from your Delivery Note, reach out to the warehouse and they'll begin investigating.