Note: Not covered by all warehouse; see Specifics
In the unlikely event your customers want to return an item, some warehouses offer a returns procedure to handle this. Following the same steps as the Production flow: we tell the warehouse what they should expect to receive and they let us know what's been received and added back to stock.
Return Authorisation (RA)
Once you've confirmed the quantities on the Return Auth, adding everything returning to your warehouse, Lock the document and navigate to the List or OT view. A Send button will appear. Hit that Send button and the warehouse will get details of your return shortly.
Warning: Make sure your RA is Locked!
A green ✓ 'Sent' button lets you know it was successful.
If you see X Error, check your Connector Activity for more details
Return Confirmation (RC)
Once the warehouse has received your return, they'll send us a message with the quantity received. We'll update your inventory and mark the return as Received.
Depending on the warehouse, we sometimes receive both a 'Received' and a 'Back to Stock' quantity on a Return confirmation. In other cases where we only get a single quantity back, we'll consider this both the 'Received' and a 'Back to Stock' quantity.
See Specifics for more details on your warehouse