Return Authorisations - Add a Return Authorisation

In Zedonk a Return Authorisation is created from a Delivery Note.

In Zedonk, a Return to Vendor (RTV) is a Return Authorisation.

Follow these steps to raise an RTV.

Tip: To edit an existing Return Authorisation record, click on it in the Orders or Return Authorisation list view.

#Find the Sales Order and click [OT] to access the Order Tracker

The Order Tracker is where you see all the documents related to a specific Sales Order.

#Click the action button next to the DN number and click [Add Return Authorisation]

#The screen will populate with details from the Sales Order

CUSTOMER: Customer Primary Address.

SHIP FROM: Customer Delivery Address from the Delivery Note.

SHIP TO: 'Returns Ship To Address' set into Settings > Company Details

CONTACT INFORMATION: Customer contact from the Delivery Note.

SHIPPER and SHIPPING TERMS: Blank. For you to fill.

Complete any other missing information if you need it on the Return Authorisation.

#The Products tab displays the items from the Sales Order. You’ll then need to manually enter the quantities you want to authorise for return.

You have the option to add COMMENTS on each line.

Warning: A warning icon will display if there are products with a quantity (Qty) greater than '0' with a unit price set at '0.00'. The message Product with '0' Value' will appear when hovering over the yellow triangle.

#[Save] and [OT] or [Close] to go back to the Order Tracker

#The Return Authorisation line now shows in the Order Tracker

[Actions > Print] to export the document to PDF

[Envelope Icon] to email the document directly from Zedonk

You can email the document to your CUSTOMER to go with the returned goods