Note: Refunds from Shopify are processed as a positive Stock Adjustment in Zedonk in all Shopify Connectors (V1, V2 and V3).
Refund in Shopify
When a refund has been processed, if you select [Restock] in Shopify, then an automatic adjustment is created in Zedonk.
Tip: A restock can be actioned for the following order types:
- Unfulfilled orders
- Refunded orders
- Returned orders
- Cancelled orders
Refund in Zedonk
The adjustment is created in the latest season, among those selected in your Shopify Connector settings, in which the item is visible and has positive stock.
If you have a carryover product in SS24 and AW24, with stock in both of them, and both seasons are selected in your Shopify Connector settings, the adjustment will be made in the more recent one from your list.
Please note that a return authorisation or a credit note is not automatically created; you must create it manually in Zedonk:
- Return Authorisations - Add a Return Authorisation
- Return Authorisations - Create a Credit Note (from a Return Authorisation)
If any changes are made to the retail order in Shopify, updates to the retail order in Zedonk are sent via the Shopify Connector, but the imported retail order quantities must be updated manually.
How the Refund will appear?
The adjustment description will show 'Shopify Order Refund' and Shopify Order Number.
You also get the time and date the order was updated.
Reports
Use the Products Stock Inventory > Adjustments to view your Shopify Refund Adjustments.
Alternatively, use the Reports module to retrieve Products > Inventory > Full Product Adjustment report to view all your Shopify Refund Adjustments.
Remove the CS filter (Current Season) in order to see all seasons at once.
FIlter by 'Adjustment Description' to contain the word Shopify
Sort by Adjustment Date Created to see the latest adjustments at the top.
Display Report or Export to Excel